Shipping policy
Last updated: 2026-06-17.
Where we ship
Apparel ships within the United States only. Cards (printed by our partner Proxy-Prints) and game supplies such as playmats ship to both the US and Canada.
How orders are produced
Every item is made to order through our print partners. We do not hold stock. Apparel runs 3 to 5 business days from the time payment clears. Cards run longer — see Custom cards below.
Shipping methods and timing — apparel
After production, apparel orders ship via standard ground carriers (USPS, UPS, or FedEx — whichever is fastest from the print facility nearest the destination).
| Destination | Typical transit time |
|---|---|
| Continental US | 3–7 business days |
| Alaska, Hawaii, Puerto Rico | 5–10 business days |
| APO/FPO addresses | 7–14 business days |
Total time from order to delivery for apparel: roughly 6 to 14 business days.
Custom cards (Proxy-Prints fulfillment)
Cards on RTC ETC are printed by our partner Proxy-Prints. Their current production + shipping window is longer than our apparel partner's, and we cannot expedite it:
| Destination | Printing | Shipping | Total |
|---|---|---|---|
| United States | 10–14 business days | 5 business days (USPS) | 15–19 business days |
| Canada | 10–14 business days | 7–14 business days (USPS Int'l) | 3–4 weeks |
These times reflect current high demand. We're working hard to bring them down.
Mixed orders (apparel + cards) ship separately — apparel arrives on the apparel timeline above, cards on the Proxy-Prints timeline. You receive separate tracking emails for each.
Shipping costs
Calculated at checkout based on the destination and the contents of your cart. No flat-rate promotions yet. Bulkier items such as playmats cost more to ship — especially to Canada — and the exact amount is always shown before you pay.
Tracking
You receive a shipping confirmation email with a tracking number once the order leaves the print facility. Tracking should update within 48 hours.
Address changes
Email hello@rtcetc.com within one hour of placing your order. After that the order is committed to production and the address is locked.
Address errors and undeliverable packages
If a package returns to the print facility because of an incorrect address, we will contact you for a corrected address. You are responsible for the reshipment cost.
Lost or stuck packages
If tracking has not updated in four or more business days, email hello@rtcetc.com and we will open a carrier trace. After 14 days with no movement we treat the package as lost and reship at no cost.
Customs
Apparel ships US-only, so no customs apply. For Canadian card and playmat orders, our print partners handle customs documentation. Any customs duties or import taxes assessed by Canadian authorities are the customer's responsibility.