Shipping policy
Last updated: 2026-05-08.
Where we ship
Apparel ships within the United States only. Cards (printed by our partner Proxy-Prints) ship to the US and Canada.
How orders are produced
Every item is made to order through our print partners. We do not hold stock. Apparel runs 3 to 5 business days from the time payment clears. Cards run longer — see Custom cards below.
Shipping methods and timing — apparel
After production, apparel orders ship via standard ground carriers (USPS, UPS, or FedEx — whichever is fastest from the print facility nearest the destination).
| Destination | Typical transit time |
|---|---|
| Continental US | 3–7 business days |
| Alaska, Hawaii, Puerto Rico | 5–10 business days |
| APO/FPO addresses | 7–14 business days |
Total time from order to delivery for apparel: roughly 6 to 14 business days.
Custom cards (Proxy-Prints fulfillment)
Cards on RTC ETC are printed by our partner Proxy-Prints. Their current production + shipping window is longer than our apparel partner's, and we cannot expedite it:
| Destination | Printing | Shipping | Total |
|---|---|---|---|
| United States | 10–14 business days | 5 business days (USPS) | 15–19 business days |
| Canada | 10–14 business days | 7–14 business days (USPS Int'l) | 3–4 weeks |
These times reflect current high demand. We're working hard to bring them down.
Mixed orders (apparel + cards) ship separately — apparel arrives on the apparel timeline above, cards on the Proxy-Prints timeline. You receive separate tracking emails for each.
Shipping costs
Calculated at checkout based on the destination and the contents of your cart. No flat-rate promotions yet.
Tracking
You receive a shipping confirmation email with a tracking number once the order leaves the print facility. Tracking should update within 48 hours.
Address changes
Email hello@rtcetc.com within one hour of placing your order. After that the order is committed to production and the address is locked.
Address errors and undeliverable packages
If a package returns to the print facility because of an incorrect address, we will contact you for a corrected address. You are responsible for the reshipment cost.
Lost or stuck packages
If tracking has not updated in four or more business days, email hello@rtcetc.com and we will open a carrier trace. After 14 days with no movement we treat the package as lost and reship at no cost.
Customs
Apparel ships US-only, no customs apply. For Canadian card orders, Proxy-Prints handles customs documentation via USPS Int'l. Any customs duties or import taxes assessed by Canadian authorities are the customer's responsibility.